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Frequently Asked Questions

General FAQs

Narwal products are available for purchase on our official website, as well as Shopee and Lazada official stores.

Yes, we offer servicing or repairs for Narwal vacuum cleaners, but only for devices that are officially sold by us.


We accept credit/debit cards, online banking, e-wallets, and installment payments for your convenience.

Bank Transfer details

Bank: UOB Bank

Account Name: AONIC (SG) PTE. LTD. 

Account Number: 379-340-005-3

No, there is no additional service charge for credit card payment.

Orders & Shipping

Once your order is shipped, you'll receive an tracking number from us. Simply click on the provided link to track your package in real-time. For any questions, contact us at Whatsapp or email us at

We ship out orders from Monday to Friday, but deliveries can occur from Monday to Saturday.

Unfortunately, once an order is confirmed, it cannot be edited. If you need assistance or have any concerns about your order, please contact our customer support team.

Yes, we deliver our products across Singapore.

You'll receive your items within 2-5 working days after confirmation.


Warranty registration is automatic based on the product serial number. No action is required from you to register for warranty.

1 Year local warranty is provided against all manufacturer defects.

*Not applicable to accessories.

Simply contact us at and our colleagues will advise you of the process involved in making a claim.

The Manufacturer Warranty T&C can be viewed here.

Returns & Refunds

During the warranty period of your Narwal product, Narwal Singapore assumes responsibility for any manufacturing defects.

This includes undertaking repairs and providing replacement parts as necessary. In the event that the issue cannot be resolved through repair, we will facilitate a replacement.

For assistance, please reach out to us at +6588089870

It is recommended that you promptly inspect the product upon its arrival. Should you find any damage or malfunction, we will address the issue under the warranty coverage, offering repair, replacement, or a refund for the purchase. Items such as accessories and consumables, not covered by the warranty, are non-returnable unless the lack of conformity is the cause.

For returns or replacements, we will coordinate the pickup of the product, spare parts, or accessories. Kindly reach out to us at +6588089870 to report the issue, and our team will guide you through the necessary steps.

The Returns & Refund Policy can be viewed here.

Narwal Freo X Ultra & Freo

Base station: 370*415*435mm ≈ 8.75kg

Robot: 350*350*105mm ≈ 4.5kg

Package Size: 65cmx46cmx41cm

Here's everything included when you buy a Freo:

1* Robot, 1 * Base station, 1 * Power cord, 1 * Cleaning hook, 1 * Floor cleaner bottle (930ml), 2 * Mopping modules, 2 * Side brushes and 2 * Filter sponges

The capacity of the clean water tank is about 4.05L and the capacity of the dirty water tank is about 4.05L.

To activate, simply scan the QR code with any QR code scanning app to receive a random four-digit activation code. Then, enter the activation code on the base station to gain entry to the homepage.

There are three ways to download the "Narwal Freo" app:

1. Scan the QR code in the manual to download the app.

2. After connecting the robot to the wifi on the base station, scan the QR code on the base station to download the app.

3. You may download "Narwal Freo" app from App Store or Google Play Store

Once Freo is connected to the network, you can use the Narwal app to operate Freo anytime, anywhere.

1. Click on "add a new device" in the app and select "Narwal Freo". A notification about Bluetooth & Location permission will appear. Please agree to the relevant permissions.
2. Please turn on the robot and place it in the base station
3. Connect to the robot's Bluetooth signal.
4. Enter WiFi information.
5. The app will change to a page that shows that the robot is connecting.

Both Narwal Freo X Ultra and Freo have a battery capacity of 5200mAH, it takes about 2.5 hours to fully charge.

Yes, the Freo is able to detect the types of floor materials while cleaning.

Both Freo X Ultra and Freo can mop up to 150 square meters/1615 square feet twice with a full charge and a fully filled clean water tank.

The drying temperature is 40°C. There are 2 outlets with 40°C hot air in the base station to dry the mop; this temperature is within a safe range. At the same time, the base station has protection against overheating. Temperature is monitored in real-time, and if the temperature is abnormal, the fuse wire will break to prevent safety accidents. 

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