FAQ

Narwal Support

General FAQs

Where can I purchase Narwal vacuum cleaners and accessories?

Narwal products are available for purchase on our official website as well as on Shopee and Lazada official stores.

Do you offer servicing or repairs for Narwal vacuum cleaner?

Yes, we offer servicing or repairs for Narwal vacuum cleaners, but only for devices that are officially sold by us.

Payment

Which payment methods are supported?

We accept credit/debit cards, online banking, e-wallets, and installment payments for your convenience.

Is there any service charge if I pay by credit card?

No, there is no additional service charge for credit card payment.

Orders & Shipping

How can I track my order?

Once your order is shipped, you'll receive an tracking number from us. Simply click on the provided link to track your package in real-time. For any questions, contact us at Whatsapp or email us at sg@mynarwal.com.

Do you deliver on the weekends?

We ship out orders from Monday to Friday, but deliveries can occur from Monday to Saturday.

Can I edit my order after confirmation?

Unfortunately, once an order is confirmed, it cannot be edited. If you need assistance or have any concerns about your order, please contact our customer support team.

Are all the products delivered across Singapore?

Yes, we deliver our products across Singapore.

How long will I get my items after the order is confirmed?

You'll receive your items within 2-5 working days after confirmation.

Warranty

How can I register for warranty of my machine?

Warranty registration is automatic based on the product serial number. No action is required from you to register for warranty.

How long is my machine covered under Manufacturer Warranty?

1 Year local warranty is provided against all manufacturer defects.

*Not applicable to accessories.

How can I make a claim under Manufacturer Warranty?

Simply contact us at sg@mynarwal.com and our colleagues will advise you of the process involved in making a claim.

What are T&Cs of the Manufacturer Warranty? Where can I find it?

The Manufacturer Warranty T&C can be viewed here.

Returns & Refunds

Can I have a replacement if my product is broken or not working? How can I request for this replacement?

During the warranty period of your Narwal product, Narwal Singapore assumes responsibility for any manufacturing defects.

This includes undertaking repairs and providing replacement parts as necessary. In the event that the issue cannot be resolved through repair, we will facilitate a replacement.
 

For assistance, please reach out to us at +6588089870

Can I have a replacement if I am not satisfied with my product? How can I request for this replacement?

It is recommended that you promptly inspect the product upon its arrival. Should you find any damage or malfunction, we will address the issue under the warranty coverage, offering repair, replacement, or a refund for the purchase. Items such as accessories and consumables, not covered by the warranty, are non-returnable unless the lack of conformity is the cause.
 

For returns or replacements, we will coordinate the pickup of the product, spare parts, or accessories. Kindly reach out to us at +6588089870 to report the issue, and our team will guide you through the necessary steps.

What is your Return Policy? Where can I find it?

The Returns & Refund Policy can be viewed here.

Subscribe to our Newsletter and get exclusive updates!

Thanks for contacting us. We'll get back to you as soon as possible.

Robot Vacuum & Mop

Handheld Wet & Dry Vacuum

About Narwal

Policy

Narwal Freo Z Ultra

Narwal Freo X Ultra

Narwal Freo X Plus

Narwal Freo

Narwal S20 Pro

Narwal S10 Pro

Accessories

All Accessories

About Us

Contact Us

FAQs

Regional Availability &

Compatibility

Terms and Conditions

Return & Refund

Shipping & Delivery

Privacy Policy

Warranty Policy

+6588089870

sg@mynarwal.com

© 2017-2024 Narwal All rights reserved.